Terms and Conditions

​

Thanks for shopping with us! We wanted to do a bit of housekeeping, so please read the following carefully before placing an order. 

 

Shipping​

 

Shipping times are estimates and not guaranteed. While most packages arrive within a reasonable timeframe, occasional delays can occur due to factors outside our control (such as customs processing, postal disruptions, or seasonal demand). In rare cases, this may result in extended delivery times. Rest assured, delayed parcels almost always arrive safely...they just take a little longer than expected.

​

We always aim to dispatch your order promptly, but once it has left our hands, we are no longer in control of its delivery. We’re unable to provide more tracking information than what is supplied by the shipping carrier (if applicable).

​

We appreciate your understanding that we cannot be held responsible for delays or for orders not arriving by a specific date. Refunds or compensation for late deliveries cannot be offered.

 

Orders tracked as 'delivered': Most packages are shipped with tracking numbers. Any order recorded as having been delivered shall be deemed successfully delivered to you. If, however, you claim not to have received a package that is tracked as ‘delivered’, you will need to take that claim directly to the delivery service. We’re always happy to assist where possible, but unfortunately, we cannot be held responsible for orders logged as ‘delivered’.

 

Return to Sender Parcels: If a product has been returned to us as a result of our error, we will resend it to you at no extra charge.

 

Please note, we cannot amend a delivery address once an order has been shipped, and we accept no responsibility for deliveries made to incorrect or incomplete addresses provided by customers. In such cases, you will need to place a new order with the correct details.

 

If you provide an incorrect delivery address and the order is returned to us, we can either redeliver the product to the correct address (subject to payment of additional delivery costs) or refund the value of the product (excluding shipping costs and any duties/VAT), depending on whether it remains in resalable condition.

 

Most post offices hold parcels for a limited time. If your package isn’t collected within that period, it may be returned to us or, in some cases, permanently lost. Unfortunately, we can’t replace or refund orders lost due to late collection.

​

For U.S. customers; import duties are prepaid at the time of ordering. If your parcel is returned to us and needs to be resent, these duties are not refundable and will need to be paid again on the replacement shipment. This information has been confirmed by the Royal Mail Overseas Assistance team.

 

VAT & Customs information​

 

It is the buyer’s sole responsibility to be current on any customs fees or VAT taxes that may apply to their purchase order.

 

We are not liable for customs fees or VAT taxes that your country charges you, the importer, nor are we responsible for any delivery delays caused by customs. Customs policies vary widely from country to country, so we recommend checking your local government’s customs rules for more information.

​

For customs and tax purposes, we must declare the full value of each package. We appreciate your understanding in this matter. 

 

International orders (package denied by customs): If you have ordered a card deck, it will be declared on the customs form as “playing cards”. Before placing an order, please check that your country permits the import of playing cards.

​

If a package is seized by customs and not returned to either one of us, regrettably, the order is non-refundable. If customs returns the parcel to us, we will issue a refund for the cost of the item(s) only (excluding postage fees and any customs duty/VAT paid) to share the burden of cost between us.

​

Reshipping and Customs/VAT: If your parcel is returned to us and you wish to have it reshipped, please note that any import duties or VAT paid on the original shipment may not be refunded by your local customs office.

​

For U.S. customers, we have been advised by Royal Mail's Overseas Assistance team that duties are not refundable and will need to be paid again on the replacement shipment. 

​

Purchasing​

 

All prices are listed in Pounds Sterling and will be converted at the current exchange rate by your bank, credit card, or payment processor to your local currency.

​

Buy one, get one (BOGO) offers

 

When a BOGO offer is active, the discount applies to the item of equal or lesser value.

​

Cancellation policy​

 

By placing an order, you are offering to purchase the item(s). Your order is accepted once your goods have been delivered.

 

We reserve the right to cancel and refund your order at any time before delivery, for any reason. If this occurs, a full refund will be issued.

​

We also reserve the right to decline any order and accept no liability for doing so.

​

Return policy​

 

You must notify us within 14 (fourteen) days of receiving your goods that you wish to return an item. You then have another 14 (fourteen) days to return the goods once you've notified us. You are responsible for the cost of return shipping. Please note that for international orders, we cannot reimburse any customs duty or VAT you've paid.

​

To be eligible for a return, goods must be unused, in the same condition as received, and in their original packaging.

​

Once your return is received and inspected, we'll notify you via email to confirm receipt and whether your refund has been approved. Approved refunds will be processed within 14 (fourteen) days, applied to you original method of payment (minus shipping costs and any customs duty/VAT).

​

If we receive your returned order damaged, we will send photographic proof for verification and issue only a partial refund, based on the extent of the damage.

​

Damaged in transit: If your order was damaged in transit, please email Hello@ThreeTreesTarot.co.uk within 14 (fourteen) days of delivery with clear photographs and a description of the damage. We will promptly send a replacement (if available). 

 

Manufacturing defects: If any cards in your deck show manufacturing defects, please email Hello@ThreeTreesTarot.co.uk within 14 (fourteen) days of delivery, including photos and a description of the issue. If confirmed as a manufacturing defect, we'll mail replacement cards at no charge.  

 

Missing card(s): If your deck is missing a card, please email Hello@ThreeTreesTarot.co.uk within 14 (fourteen) days of delivery, noting which card(s) are missing. We'll' send replacements promptly.

​

Guidebook information​

 

In the past, we offered colour PDF guidebooks, but due to an increase in counterfeit products, we have transitioned to black-and-white guidebooks for our online PDF format. This change helps protect the integrity of the artwork.

​

The black-and-white format also provides a high-contrast design, improving readability for a wider audience. Additionally, the online PDF guidebooks can be easily enlarged without losing quality, making them accessible for individuals with visual impairments or those who prefer larger text.

​

We understand that some may prefer colour imagery, but this decision was made to safeguard our products and enhance accessibility for everyone.