Terms and Conditions
Thanks for shopping with us! We wanted to do a bit of housekeeping, so please read the following carefully before placing an order.
While we (the seller) aim to dispatch orders in a timely manner, unfortunately, we cannot promise on time delivery and we cannot provide more information than what the tracking shows (if applicable).
Please remember that shipping times are estimates and are not guaranteed (the holidays and the pandemic may increase these times, with some packages taking 35+ days to arrive). Thank you for understanding that once your order leaves our hands, we have no control over it, and we cannot be personally responsible for your order not arriving by a specific date (Valentines, birthdays etc.) or offer compensation for late delivery. But please rest assured that we use a reputable carrier to handle your order(s).
Please note, we will not be able to amend a delivery address once an order has been shipped.
Orders Tracked as 'Delivered': Most of our orders are shipped out with tracking numbers. Any order that's recorded as having been 'Delivered' shall be deemed as having been successfully delivered to you. If, however, you claim not to have received a package tracked as 'Delivered,' you will need to take that claim to the delivery service. If you need help in facilitating this, we're more than happy to help, but unfortunately, we are not responsible for orders that have been logged as 'Delivered.'
Return to Sender Parcels: If a product has been returned to us as a result of our error, we will re-send the product to you at no extra charge.
If you provide an incorrect delivery address and the order is returned to us, or you fail to take delivery, we will either redeliver the product to the correct address, if provided, subject to payment of additional delivery costs, or refund the value of the product (excluding delivery costs) dependent on whether it remains in a resalable condition.
We accept no responsibility for deliveries made to incorrect or incomplete addresses provided by customers. In this case, you will need to place a new order with the correct details.
Please further note that you have a limited period of time to go to the post office and pick up your package. If you do not pick up your package within that time frame, your country will ship your order back to us or, in some instances, will be permanently lost. We will not be responsible for replacing or refunding any orders lost on account of your delay in picking up your package.
VAT & CUSTOMS INFORMATION
International Orders Notice of Customs and VAT Fees: It is the buyer’s sole responsibility to be current on any customs fees or VAT taxes that may be applicable to your purchase order. We are not liable for customs fees or VAT taxes that your country charges you, the importer, nor are we responsible for any delays in delivery on account of customs. Customs policies vary widely from country to country, so you should contact your local customs office for further information.
For customs purposes, we must declare the full value of the package. We appreciate your understanding in this matter.
International Orders (package denied by customs): If you have ordered a Tarot deck, it will be declared on the customs form as a 'Tarot deck' or 'Tarot cards'. Please be aware that some countries do not permit the import of Tarot decks/Tarot cards, so before you place an order, please check to confirm that your country permits the import purchase of Tarot decks/Tarot cards. If the package is seized by customs and not returned to either one of us, then regrettably, the order is non-refundable. If, however, customs returns the deck to us, to even out the burden of cost between us, we will issue you a refund for the cost of the deck only (no refund for postage fees).
Except in the circumstances noted in this policy (below), all purchases of Oak, Ash & Thorn are final. We will not issue refunds because you have decided that you do not like or resonate with the deck. You are free to sell your copy of Oak, Ash & Thorn second-hand or used, but regrettably, we won’t be able to give you a refund or participate in facilitating your second-hand sale.
In the event we agree to accept a product return and issue you a refund for your purchase, you must notify us within 14 days of receiving your goods that you wish to cancel. You then have another 14 days to return the goods once you've notified us, and you will be responsible for the postage cost of shipping the returned item(s) to us. Once we receive your returned order and have confirmed that it is in brand new condition, we will immediately issue you a full refund. If we receive the returned order damaged, we will send you photographic proof of the damage for your verification and issue only a partial refund, ascertained based on the amount of damage. Please also note for international orders, we cannot reimburse you for the customs fees you’ve paid.
Damaged In-Transit: If your order was damaged in-transit, please take photographs of the damage and write to Hello@ThreeTreesTarot.co.uk with a clear, comprehensive description of the damage and the photographs attached. We will then promptly mail you a replacement (if available). Claims of damaged items must be submitted to us in writing within 14 (fourteen) calendar days of the date of delivery.
Manufacturing Defects with a Tarot Card: If one or some of the cards in your deck bear manufacturing defects, please take photographs of the defects and write to Hello@ThreeTreesTarot.co.uk to contact with a clear, comprehensive description of the issue and the photographs attached. If we determine that it is indeed a manufacturing defect, then we will promptly mail you replacements of the defective cards. Claims of manufacturing defects must be submitted to us in writing within 14 (fourteen) calendar days of the date of delivery.
Missing Tarot Card(s): If your deck is missing a card, please write to Hello@ThreeTreesTarot.co.uk noting which card(s) is/are missing and we will promptly mail you replacements for the missing card(s). Claims of missing cards must be submitted to us in writing within 14 (fourteen) calendar days of the date of delivery.