Terms and Conditions

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Thanks for shopping with us! We wanted to do a bit of housekeeping, so please read the following carefully before placing an order. 

 

Shipping​

 

Please note that all shipping times are estimates and not guaranteed. While most packages arrive within a reasonable timeframe, there are occasional delays where parcels can take over 35 days to arrive. This isn’t common, but it does happen from time to time.

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We always aim to dispatch your order promptly, but once it has left our hands, we are no longer in control of its delivery. We are unable to provide more tracking information than what is supplied by the shipping carrier (if applicable).

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We appreciate your understanding that we cannot be held responsible for delays or for orders not arriving by a specific date. We are unable to offer refunds or compensation for late deliveries.

 

Orders tracked as 'delivered': Most packages are shipped with tracking numbers. Any order that's recorded as having been delivered shall be deemed as having been successfully delivered to you. If; however, you claim not to have received a package tracked as 'delivered', you will need to take that claim to the delivery service. If you need help in facilitating this, we're more than happy to assist, but unfortunately, we are not responsible for orders that have been logged as 'delivered.'

 

Return to Sender Parcels: If a product has been returned to us as a result of our error, we will re-send the product to you at no extra charge. 

 

Please note, we will not be able to amend a delivery address once an order has been shipped, and we accept no responsibility for deliveries made to incorrect or incomplete addresses provided by customers. In this case, you will need to place a new order with the correct details.

 

If you provide an incorrect delivery address and the order is returned to us, we will either redeliver the product to the correct address, if provided, subject to payment of additional delivery costs, or refund the value of the product (excluding shipping costs) dependent on whether it remains in a resalable condition.

 

If you fail to take delivery of your order, please note that you have a limited period of time to go to the post office and pick up your package. If you do not pick up your package within that time frame, your country will ship your order back to us or, in some instances, will be permanently lost. We will not be responsible for replacing or refunding any orders lost on account of your delay in picking up your package.

 

VAT & Customs information​

 

It is the buyer’s sole responsibility to be current on any customs fees or VAT taxes that may be applicable to their purchase order.

 

We are not liable for customs fees or VAT taxes that your country charges you, the importer, nor are we responsible for any delays in delivery on account of customs. Customs policies vary widely from country to country, so we recommend you check your local government's customs rules for more information.​​

 

For customs and tax purposes, we must declare the full value of the package. We appreciate your understanding in this matter. 

 

International orders (package denied by customs): If you have ordered a card deck, it will be declared on the customs form as 'playing cards', so before you place an order, please check to confirm that your country permits the import purchase of playing cards.

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If the package is seized by customs and not returned to either one of us, then regrettably, the order is non-refundable. If, however, customs returns the deck to us, to even out the burden of cost between us, we will issue you a refund for the cost of the deck only (no refund for postage fees).

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Purchasing​

 

All prices are listed in Pounds Sterling and will be converted at the current exchange rate by your bank, credit card or payment processor to your local currency.

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Buy one, get one (BOGO) offers

When a BOGO offer is active, the discount applies to the item of equal or lesser value.

 

Cancellation policy​

 

By placing an order, you are offering to purchase the item(s). Your order is only accepted once your goods have been delivered.

 

We reserve the right to cancel and refund your order at any time before delivery, for any reason. If this occurs, a full refund will be issued.

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We also reserve the right to decline any order and accept no liability for doing so.

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Return policy​

 

You must notify us within 14 (fourteen) days of receiving your goods that you wish to return an item. You then have another 14 (fourteen) days to return the goods once you've notified us. You will be responsible for the cost of shipping the returned goods back to us. Please also note for international orders that we cannot reimburse you for the customs fees you’ve paid.

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To be eligible for a return, your goods must be unused and in the same condition that you received it, and they must also be in the original packaging.

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Once your return is received and inspected, we will send you an email to notify you that we have received your returned goods with an approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will be applied to your credit card or original method of payment within 14 (fourteen) days (minus shipping costs). If we receive your returned order damaged, we will send you photographic proof of the damage for your verification and issue only a partial refund, ascertained based on the amount of damage.

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Damaged in transit: If your order was damaged in-transit, please take photographs of the damage and write to Hello@ThreeTreesTarot.co.uk with a clear, comprehensive description of the damage and the photographs attached. We will then promptly mail you a replacement (if available). Claims of damaged items must be submitted to us in writing within 14 (fourteen) days of the date of delivery.

 

Manufacturing defects with a card: If one or some of the cards in your deck bear manufacturing defects, please take photographs of the defects and write to Hello@ThreeTreesTarot.co.uk to contact with a clear, comprehensive description of the issue and the photographs attached. If we determine that it is indeed a manufacturing defect, then we will promptly mail you replacements of the defective cards. Claims of manufacturing defects must be submitted to us in writing within 14 (fourteen) days of the date of delivery.

 

Missing card(s): If your deck is missing a card, please write to Hello@ThreeTreesTarot.co.uk noting which card(s) is/are missing and we will promptly mail you replacements for the missing card(s). Claims of missing cards must be submitted to us in writing within 14 (fourteen) calendar days of the date of delivery.

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Guidebook information​

 

In the past, we offered colour PDF guidebooks, but due to an increase in counterfeit products, we have transitioned to black-and-white guidebooks for our online PDF format. This change helps protect the integrity of the artwork and ensures that those who support the project receive authentic, high-quality content.

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The black-and-white format also provides a high-contrast design, improving readability for a wider audience. Additionally, the online PDF guidebooks can be easily enlarged without losing quality, making them accessible for individuals with visual impairments or those who prefer larger text.

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We understand that some may prefer colour imagery, but these decisions have been made to safeguard our products and enhance accessibility for everyone.