Terms and Conditions
Thanks for shopping with us! We wanted to do a bit of housekeeping, so please read the following carefully before placing an order.
SHIPPING
Shipping times: Shipping times are estimates and not guaranteed. While most packages arrive within a reasonable timeframe, occasional delays may occur due to factors outside our control, such as customs processing, postal disruptions, or seasonal demand. In rare cases, this may result in extended delivery times. Rest assured, delayed parcels almost always arrive safely... they just take a little longer than expected.
Dispatch and delivery responsibility: We always aim to dispatch orders promptly. Once an order has been dispatched, delivery is handled by the relevant shipping carrier. We’re unable to provide tracking information beyond what is supplied by the carrier, but we’ll assist where reasonably possible if there is a problem with your delivery.
Delivery delays: Delivery dates and shipping times are estimates unless expressly stated otherwise. We cannot guarantee delivery by a specific date where delays are caused by circumstances outside our reasonable control, such as customs processing, postal disruption or carrier delays.
Dispatch schedule: Orders are packed and dispatched Monday to Friday only. We do not ship on Saturdays, Sundays, or UK public holidays. Orders placed before 11:30am (UK time, Monday to Friday) are usually dispatched the same working day. Orders placed after this time, or outside working days, will be dispatched on the next working day.
Orders marked as delivered: Most packages are shipped with tracking. If an order is recorded by the carrier as delivered but you have not received it, please contact the delivery service and let us know as soon as possible. We’ll assist where reasonably possible in investigating the delivery.
Incorrect or incomplete addresses: Once an order has been shipped, we are unable to amend the delivery address. Customers are responsible for providing a complete and accurate delivery address when placing an order.
If an incorrect address results in a parcel being delivered by the carrier to the wrong location and not returned to us, please contact us. Where the parcel has been delivered to the address supplied with the order, we may be unable to provide a refund or replacement. If the customer wishes to have the item sent again, a new order and additional shipping costs may be required, together with any applicable duties or VAT.
If an incorrect address results in a parcel being returned to us, we can either redeliver the order to the correct address, subject to payment of additional shipping costs, or refund the value of the product only, excluding original shipping costs and any duties or VAT, provided the item remains in resalable condition.
Return to sender (our error): If a parcel is returned to us due to an error on our part, we will resend it at no extra charge.
Uncollected parcels: Most postal services hold parcels for a limited time. If a package is not collected within that window, it may be returned to us or, in some cases, permanently lost. If an order is returned to us because it was not collected, please contact us to arrange redelivery or discuss the available options. Additional shipping charges may apply.
VAT & CUSTOMS INFORMATION
International duties and taxes: Duties, taxes and customs charges vary by destination. Unless stated otherwise below, the buyer is responsible for any import duties, VAT, taxes, customs fees or other charges that may apply in the destination country.
USA: Import duty is included in the delivery charge and prepaid by us, so customers should not normally be asked to pay this duty on delivery. Any additional taxes or charges imposed by customs or other authorities remain subject to their assessment.
Germany: Import duty is included in the delivery charge and paid by us through Royal Mail, so customers should not normally be asked to pay this duty on delivery. Any additional taxes or charges imposed by customs or other authorities remain subject to their assessment.
Finland: Orders are sent Delivered Duties Unpaid (DDU). Import VAT, customs duty and any local customs or handling charges are not included at checkout and may be payable by the recipient on import.
EU customs changes (from 1 July 2026): For EU destinations where applicable duties are not prepaid by us, customs authorities or their delivery partners may collect import VAT, customs duty and other applicable charges from the recipient. Charges may vary according to the destination, value and contents of the shipment.
Customs delays: Customs authorities may inspect shipments, which can result in delays outside our control.
Declared value: For customs and tax purposes, we are required to declare the full value of all packages. Thank you for your understanding.
Restricted imports: Products are declared accurately on customs forms according to their contents. Before placing an order, please ensure that your country permits the import of the products you are purchasing.
Packages seized by customs: If a package is detained or seized by customs, please contact us. Where customs permanently seizes a shipment for reasons outside our control, our ability to provide a refund or replacement may depend on the circumstances. If customs returns the parcel to us, we will contact you regarding the available refund or redelivery options. This does not affect your statutory rights.
Reshipping and customs charges: If a parcel is returned to us and you choose to have it reshipped, please note that any import duties or VAT paid on the original shipment may not be refundable by your local customs authority. Where duties must be prepaid on the replacement shipment, they may need to be paid again.
PURCHASING
Currency: All prices are listed in Pounds Sterling. Your bank, credit card provider, or payment processor will convert the total to your local currency at the current exchange rate.
BUY ONE, GET ONE (BOGO) OFFERS
Offer terms: When a buy one, get one promotion is active, the discount applies to the item of equal or lesser value.
CANCELLATION POLICY
Order acceptance: By placing an order, you are making an offer to purchase the item or items. Your order is accepted once it has been dispatched.
Order cancellation: We reserve the right to cancel and refund any order before dispatch, for example where an item is unavailable, there is an error in the price or product information, or we are unable to fulfil or deliver the order. If this occurs, a full refund will be issued. Nothing in these terms affects any cancellation rights you may have under applicable consumer law.
RETURNS
Return timeframe: You must notify us within fourteen days of receiving your order if you wish to return an item. Once you have notified us, you then have a further fourteen days to return the goods.
Return costs: Return shipping costs are the responsibility of the customer where the customer is exercising a change-of-mind cancellation or return right, unless applicable law requires otherwise. This does not apply where goods are faulty, damaged, incorrect or otherwise not as described. For international returns, customs duties and VAT already paid may not be recoverable from the relevant customs authority.
Return condition: To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging where the return is a change-of-mind return. This does not limit your rights if an item is faulty, damaged or not as described.
Out of print or discontinued items: Some of our products are produced in limited runs and may become unavailable once sold out. Once an item is out of print or discontinued, replacement items or individual components may no longer be available. In these cases, we may offer an alternative solution where appropriate, such as a replacement, partial refund or return, subject to availability and your applicable consumer rights.
Refund processing: Once your return is received and inspected, we will email you to confirm whether your refund has been approved. Where a refund is due, it will be processed within the timeframe required by applicable law and issued to the original payment method. Any deductions or exclusions relating to shipping, duties or VAT will be made only where permitted by applicable law.
Damaged returns: If returned items are received in a damaged condition, we will provide photographic evidence and may make an appropriate deduction from the refund where permitted by applicable law and where the damage results from handling beyond what was necessary to establish the nature, characteristics and functioning of the item.
Damaged in transit: If your order arrives damaged in transit, please email Hello@ThreeTreesTarot.co.uk within fourteen days of delivery with clear photographs and a description of the damage. We will offer a replacement or refund where appropriate, subject to availability. Reporting damage promptly helps us investigate the issue with the carrier, but this timeframe does not affect your statutory rights.
Manufacturing defects: If your item contains a manufacturing defect, please email Hello@ThreeTreesTarot.co.uk within fourteen days of delivery with photographs and a description of the issue. If confirmed as a manufacturing defect, we will provide a replacement or replacement component, where appropriate and subject to availability. If a replacement is unavailable, we will provide another remedy where required by applicable consumer law. This fourteen-day reporting period does not affect your statutory rights.
Missing cards: If your deck is missing a card, please email Hello@ThreeTreesTarot.co.uk within fourteen days of delivery, noting which card or cards are missing. We will provide replacement cards, subject to availability. If replacement cards are unavailable, we will provide another remedy where required by applicable consumer law. This fourteen-day reporting period does not affect your statutory rights.
Please report any problems as soon as reasonably possible so that we can investigate and resolve them. Any reporting timeframes stated above do not affect your statutory rights.
GUIDEBOOK INFORMATION
In the past, we offered colour PDF guidebooks. Due to an increase in counterfeit products, we now provide black-and-white PDF guidebooks to help protect the integrity of our artwork.
The black-and-white format offers high contrast for improved readability and can be easily enlarged without loss of quality, making it more accessible for readers with visual impairments or those who prefer larger text.
We understand that some customers may prefer colour imagery, but this decision was made to safeguard our work while improving accessibility for everyone.