Terms and Conditions

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Thanks for shopping with us! We wanted to do a bit of housekeeping, so please read the following carefully before placing an order. 

 

SHIPPING​

 

Shipping times: Shipping times are estimates and not guaranteed. While most packages arrive within a reasonable timeframe, occasional delays may occur due to factors outside our control, such as customs processing, postal disruptions, or seasonal demand. In rare cases, this may result in extended delivery times. Rest assured, delayed parcels almost always arrive safely... they just take a little longer than expected.

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Dispatch and delivery responsibility: We always aim to dispatch orders promptly. However, once an order has left our hands, we are no longer in control of its delivery. We’re unable to provide tracking information beyond what is supplied by the shipping carrier.

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Delivery delays: We cannot be held responsible for delivery delays or for orders not arriving by a specific date. Refunds or compensation for late deliveries cannot be offered.

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Dispatch schedule: Orders are packed and dispatched Monday to Friday only. We do not ship on Saturdays, Sundays, or UK public holidays. Orders placed before 11:30am (UK time, Monday to Friday) are usually dispatched the same working day. Orders placed after this time, or outside working days, will be dispatched on the next working day.​

 

Orders marked as delivered: Most packages are shipped with tracking. Any order recorded by the carrier as delivered is deemed to have been successfully delivered. If you believe a package marked as delivered has not been received, you will need to raise this directly with the delivery service. We’re always happy to assist where possible, but unfortunately we cannot be held responsible for orders logged as delivered.

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Incorrect or incomplete addresses: Once an order has been shipped, we are unable to amend the delivery address. We accept no responsibility for deliveries made to incorrect or incomplete addresses provided by the customer.

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If an incorrect address results in a parcel being delivered by the carrier to the wrong location and not returned to us, the order is considered successfully delivered. In these cases, we are unable to offer a refund or replacement. If the customer wishes to receive the item again, a new order must be placed, and the customer will be responsible for the full cost of the item, along with shipping and any applicable duties or VAT.

 

If an incorrect address results in a parcel being returned to us, we can either redeliver the order to the correct address, subject to payment of additional shipping costs, or refund the value of the product only, excluding original shipping costs and any duties or VAT, provided the item remains in resalable condition.

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Return to sender (our error): If a parcel is returned to us due to an error on our part, we will resend it at no extra charge.

 

Uncollected parcels: Most postal services hold parcels for a limited time. If a package is not collected within that window, it may be returned to us or, in some cases, permanently lost. Unfortunately, we cannot replace or refund orders lost due to late collection.

 

VAT & CUSTOMS INFORMATION​

 

Customs fees and VAT: The buyer is solely responsible for any customs fees, VAT, or import taxes that may apply to their order.

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Customs delays: We are not liable for customs fees or VAT charged by your country, nor for delays caused by customs processing. Customs policies vary widely, so we recommend checking your local government’s regulations before placing an order.

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Declared value: For customs and tax purposes, we are required to declare the full value of all packages. Thank you for your understanding.

 

Restricted imports: Card decks are declared as “playing cards” on customs forms. Before placing an order, please ensure that your country permits the import of playing cards.

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Packages seized by customs: If a package is seized by customs and not returned to either of us, the order is non-refundable. If customs returns the parcel to us, we will refund the cost of the item or items only, excluding shipping and any duties or VAT paid, to share the financial burden between us.

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Reshipping and customs charges: If a parcel is returned to us and you choose to have it reshipped, please note that any import duties or VAT paid on the original shipment may not be refundable by your local customs authority. For U.S. customers, Royal Mail has confirmed that duties are non-refundable and must be paid again on replacement shipments.

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PURCHASING​

 

Currency: All prices are listed in Pounds Sterling. Your bank, credit card provider, or payment processor will convert the total to your local currency at the current exchange rate.

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BUY ONE, GET ONE (BOGO) OFFERS

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Offer terms: When a buy one, get one promotion is active, the discount applies to the item of equal or lesser value.​

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CANCELLATION POLICY​

 

Order acceptance: By placing an order, you are making an offer to purchase the item or items. Your order is accepted once the goods have been delivered.

 

Order cancellation: We reserve the right to cancel and refund any order prior to delivery, for any reason. If this occurs, a full refund will be issued. We also reserve the right to decline any order and accept no liability for doing so.

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RETURNS​

 

Return timeframe: You must notify us within fourteen days of receiving your order if you wish to return an item. Once you have notified us, you then have a further fourteen days to return the goods.

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Return costs: Return shipping costs are the responsibility of the customer. For international orders, customs duties and VAT cannot be reimbursed.

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Return condition: To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.

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Refund processing: Once your return is received and inspected, we will email you to confirm whether your refund has been approved. Approved refunds are processed within fourteen days and issued to the original payment method, excluding shipping costs and any duties or VAT.

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Damaged returns: If returned items are received in a damaged condition, we will provide photographic evidence and issue a partial refund based on the extent of the damage.

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Damaged in transit: If your order arrives damaged in transit, please email Hello@ThreeTreesTarot.co.uk within fourteen days of delivery with clear photographs and a description of the damage. We will send a replacement where available.​

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Manufacturing defects: If your deck contains manufacturing defects, please email Hello@ThreeTreesTarot.co.uk within fourteen days of delivery with photographs and a description of the issue. If confirmed as a manufacturing defect, replacement cards will be sent at no charge.

 

Missing cards: If your deck is missing a card, please email Hello@ThreeTreesTarot.co.uk within fourteen days of delivery, noting which card or cards are missing. Replacement cards will be sent promptly.

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GUIDEBOOK INFORMATION​

 

In the past, we offered colour PDF guidebooks. Due to an increase in counterfeit products, we now provide black-and-white PDF guidebooks to help protect the integrity of our artwork.

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The black-and-white format offers high contrast for improved readability and can be easily enlarged without loss of quality, making it more accessible for readers with visual impairments or those who prefer larger text.

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We understand that some customers may prefer colour imagery, but this decision was made to safeguard our work while improving accessibility for everyone.